dishwasher connection

[Dee Sa]

I have just bought a new dishwasher to replace the old one, I paid for the installion too, when the delivery come the guy delivering was also connecting it, fine by me, then he said --I cant disconnect your old one it wont budge and we dont carry any tools with us so I cant do it, luckily we had tools that would undo the old connection and the day was saved, surely these guys should have had been given a set of tools before leaving the depot ? I cant believe they would not be given one single tool ----am O over reacting in this modern day & age ?

[Kleiber]

Are you sure it wasn't 'elf & safety wouldn't allow them to do it & the lack of tools was just an excuse?

[WendyS]

I think you should complain to the Store who supplied your new dish washer. If they are selling "disconnection and installation" as part of their customer service package, and they are not fulfilling their promise to the customer, the store might want to award the delivery and installation contracts to somebody who is more competent and prepared.

[kempie]

Many retailers offer a "connection service" which does not include disconnection of the old appliance.

Typical terms for such a service may include the following caveat -

"The delivery team will be unable to connect your new appliance if:

� The old machine is not disconnected.
� Any electrical/plumbing supplies needed fail the delivery team's testing or are considered unsuitable.
� Any water supply needed cannot be isolated or is unsuitable.
� Any drainage/waste facilities needed are unsuitable.
� Mechanical adjustments are required to the appliance to overcome such things as water pressure problems.
� Alterations to existing plumbing and electrical connections are required."

You should check any agreement you have with the supplier to ascertain the type of service they were actually meant to provide.

[Dee Sa]

many tks to all, we did explain that my husband is reg blind and I am "past it" and would not be able to help remove the old machine but the actual words "disconnection " were not mentioned. You live and learn.
Dee