Old boiler

[Scarlett]

Am I right to be peeved? My immersion heater (water tank) broke. A repair man came out telling me he charged �30 an hour plus parts. He arrived, was here EXACTLY an hour in total and charged me �35 for the labour, �19 for the part PLUS VAT on both- so it came to �65. Then he told me that he had spilt some water. After he left I went downstairs and the carpet was soaking where it had obviously all come out of the tank. He didn't put my ladder away and left the kitchen in a mess.
Is this standard practice/prices for a plumber?

[buildersmate]

Standard practice - no
Typical price - yes

[Twenty20]

I wouldnt have thought �35 was bad for a call out? I guess it depends where you are in the country though.

I did think that when quoting to the general public you were supposed to include vat in the price.

[Disco Fever]

�35 is cheap for a plumber and the parts are about �19 from B&Q and that includes the vat, but as to spilling water everywhere then I would ring him back and ask for his insurance details so you can make a claim for your damaged ceiling, you never know you might get your money back....