New Washing Machine Has Broken Seal - Not registered with warranty company HELP

[muchlovex]

I only bought this washing machine at the beginning of September 2010 and the seal is broken, causing leakage. I only use WM no more than twice per week.

The only problem I now have is that I foolishly didn't complete the guarantee forms that came with the machine.

Is there anyway I can get this fixed either from store I purchased this from or warranty company?

Thanks

[Buenchico]

The retailer is responsible for remedying any problem which arises, due to an inherent fault, for 6 years from the date of purchase. (An 'inherent fault' is something which was already wrong with the machine when it was purchased, such as the use of poor quality materials).

For the first six months of that period there's an automatic assumption (unless there's clear evidence to the contrary) that any problem which occurs is due to an inherent fault. (Thereafter it's up to the customer to prove that it was the most likely cause)..

Contact the store and insist that they remedy the problem. You have the right to receive either a repair or a replacement (but not a refund). You can indicate which of those two options you'd prefer but the store is entitled to substitute the other option on the grounds of economic viability.

Chris

[gingejbee]

You don't need completed warranty forms- just a proof of purchase, then contact the retailer. If you have a contact number for the manufacturer, contact their service dept., as the machine is so new.

[muchlovex]

Thanks for the advice 'chico, but I am unsure I can prove that the seal was broken when I purchased it.

[gingejbee]

If the machine was new when you bought it, don't worry- it WILL be covered under warranty - as long as you can prove when you bought it.

[Buenchico]

From my post above, with the important bit now in capitals:

"For the first six months of that period there's an AUTOMATIC ASSUMPTION (unless there's clear evidence to the contrary) that any problem which occurs is due to an inherent fault."

i.e. you don't need to prove that there was a fault with the seal at the time of purchase. There is an assumption in law that, because the part failed within the first 6 months, it must have been a defective part to start with.

Chris

[muchlovex]

Ok. I will contact Currys in the morning. Thanks

[The-HouseHusband]

Dont worry about warranty forms, the only thing you require is proof of purchase. This can be the receipt that you got at purchase or a bank/credit card statement that has the stores name or code on it.