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Thanks Everybody for all the help and suggestions on posting when "Submit" doesn't appear, or disappears. Have switched to Firefox for browser, which i'm having to do more and more often these days.
Buenchico: You couldn't send me AXA's head office address could you? It doesn't appear on any of their info on letterheads - or that I've found on websites. Tried sending letter to Chief Exec Personal Lines at London Registered Office, but reply came back as usual from Morecambe office. Thanks.