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I did some shopping in Aldi last Thursday. When i checked my receipt the other day, it shows they have put through two bars of chocolate instead of one, scanning twice, next to each other on the receipt. Can they check their mistake on camera in case they wont give me their money back. How does their system work? Im reluctant to go back without me being able to prove it. ive seen how funny they can be when people return things for example.
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Our Aldi would say sorry, you should have checked it when you were still in the shop.
I doubt if they would do anything now. our Aldi staff are very strange, they act like the Gestapo, almost ordering people to be quick at the check out and
" don't pack your bags here, do it over there" etc. I hate going in there, but the other half thinks that the prices of some items are good, especially as netto
( really cheap) have been swallowed bo Asda.
I doubt if they would do anything now. our Aldi staff are very strange, they act like the Gestapo, almost ordering people to be quick at the check out and
" don't pack your bags here, do it over there" etc. I hate going in there, but the other half thinks that the prices of some items are good, especially as netto
( really cheap) have been swallowed bo Asda.
If it makes you feel better write to them including a copy of your receipt. Tell them that you can't be bothered going all the way back for one choc bar but they might like to know that one of their staff made a mistake.
Any reputable business would take this as a positive comment and send you at least a small voucher. The teller obviously needs a reminder to heed the beeper.
Legally it is a case of 'he said, she said', but saying that you should have checked your ticked is no excuse for overcharging.
Any reputable business would take this as a positive comment and send you at least a small voucher. The teller obviously needs a reminder to heed the beeper.
Legally it is a case of 'he said, she said', but saying that you should have checked your ticked is no excuse for overcharging.
To be fair, their customers service is not brill. Thing 1 got her fingers stuck in an unlocked cupboard (ok, they shouldn't have been in there) but they couldn't care less. I rang head office and they said they would make sure the cupboards were locked in future and they still aren't (about two years later). Not that it excuses anything, but the staff seem to be paid bonuses on store turnover/staff costs so the staff are motivated to work their butts off with customer service suffering.
Its certainly worth popping back, and no doubt they will just refund you for the sake of good relations. But they might wonder why you didn't go back sooner and cannot prove you haven't eaten it in the meantime, its really not worth asking them to look at cameras for such a low value item.
you've nothing to lose by trying.
you've nothing to lose by trying.
Personally I could not be bothered, but there again I'm not having to watch every penny. No, no one is going to spend the time looking through video for whether you had one or two bars, even if the video exists. It would cost more than the bar was worth. If that important to you then complain politely and see. You never know what the manager will decide to do.
i went back this morning and they are going to check the cameras, though they said i should have gone back on the day, cant see why that matters though? yes, im definitely counting the pennies, hence why i food shop. Doesnt matter whether its a bar or chocolate or not,they shouldnt be putting things through twice. Can they really look back at last Thursdays CCTV though, im amazed if they can?
Because its easier to check through a tape from that day than it is to go back through several days worth.
To be blunt im stunned that a) you're going to this much trouble over a chocolate bar (surely can't be above a pound at the best?) b) if it's that important you've left it til now to query it and c) once they'd picked their jaw from the floor they just didn't give you the money back- surely it's not even worth faffing about to them?
Good luck....I guess.
To be blunt im stunned that a) you're going to this much trouble over a chocolate bar (surely can't be above a pound at the best?) b) if it's that important you've left it til now to query it and c) once they'd picked their jaw from the floor they just didn't give you the money back- surely it's not even worth faffing about to them?
Good luck....I guess.
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