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Easy to say now Dodger! We have had so many problems since moving in this house with BT causing great marital disharmony at times. Over the past two months we had two more problems, each time BT saying that they were going to send out an engineer at a certain time. On both occasions, BT went to the exchange, solved the problem, left me sitting at home waiting and not telling me it had be fixed, thanks BT! So, due to this Dodger, we could only assume it was external, I was shocked when the engineer called to say he was on his way. So, yes, now we have to go through all our sockets and what if we don't find anything, where do you go next!? Would be good to know what we are looking for, nothing has changed, the house is a modern almost new house.