Small Claims Court

[AllYourBase]

I am in dispute with a florist over a bill I paid, only to discover several key items were missing from the inventory of products supplied to the event. I paid by cheque. I have complained in writing, at the first opportunity, stating my concern about the missing items and totalling them up to be �72 from the original bill (about 9%). As a small florist, perhaps not used to getting written complaints, she has responded in writing, basically insulting me and telling me to get lost. I have objectively studiend the case and believe I am correct and see no reason why a refund is not in order.
The goods supplied were not as inventorised.

Should I use the SCC to recover the money (it's a lot to me) and if so, how do I begin the process? Even if I only got a small amount back, it has to be better than the current status.

[Mattk]

i would write to her stating that if monies are not received within 7 days then you will commence legal action against her thru the scc

[newcliofan]

Go down to your local court and ask the receptionist or clerk of the court, he/she will give you the correct form, and any advise you need, there is a small charge for this but it could be worth it to get your money or satisfaction, don't forget to fill in all the details, take all the paperwork with you to prove you paid for more than you got etc, plus her insulting letter, and whatever you do do not forget to take the information to show the Judge on the day of the hearing. 

[Sasha13]

I would go to trading standards first - if you paid a bill on the pro viso that the certain items would be included, and they weren't, this is definitely covered by consumer legislation, and trading standards should want to get involved - plus this would be free!!!

[mystress]

If you want to proceed to the Small Claims Court,this link will give you a lot of valuable information:~

http://www.compactlaw.co.uk/tiscali/smc.html

[chakka35]

The SCC charge need not worry you.  The Court allows you to add it to the amount you are claiming.

[JSB]

https://www.moneyclaim.gov.uk/csmco/index.jsp is the internet way to the making a Court Claim on-line - Worth a look and lots of info there too.