Royal Mail

[hc4361]

My mail keeps getting delivered elsewhere - various near neighbours and not so near over the last few years. The latest letter to go astray is my Premium Bond record and my neighbour opened it by mistake.
Enough is enough. Can I cancel the delivery and collect from the Post Office?

[mikey4444]

First you need to raise an official complaint with your local Delivery Office.

[naomi24]

You don't need to complain if you don't want to. You can organise a PO Box so that you can collect your mail from your local depot.

https://business.help.royalmail.com/app/answers/detail/a_id/742/~/po-box%C2%AE-help.

[jno]

you've possibly just got a bad postman rather than a whole bungling mail office.

[mikey4444]

Let me rephrase my answer. Anybody can collect their mail from the local Delivery Office, but this may not be convenient, unless its very close. For instance, for me it would mean a 16 mile round trip every day.

The people that are sending you letters have paid for a delivery-to-the-door service, and this is what you should expect. If your mail is being beggered about with, then its safe to assume that others on your "Walk" are suffering as well.

You should still complain.

[Bazile]

//You don't need to complain if you don't want to....//

Well true ,yes - but it's going to cost you to have a PO Box - so i would raise the issue with your delivery office first and see what they have to say

[mikey4444]

jno....even more reason to complain !

[Bazile]

Is it throughout the year that this is happening , or is it from around October time ?

The Royal Mail employs casuals this time of year .
It could be a problem with the odd casual

[mikey4444]

Bazile....its a bit early in the run-up to Xmas for the seasonal temps to start......What is called with in Royal Mail as "Xmas pressure" doesn't normally start until early December.

[hc4361]

It's been going on for years, at all times of the year and with different postmen. I have complained several times but the situation never really improves.
I can things getting worse as a new house has been built very near to me so that will have an A or B number and different post people don't realise that next door isn't the next obvious number.

[hc4361]

Thanks for the link, naomi, but that is for business customers.

[naomi24]

hc, it isn't restricted to companies. If you look at the address examples you'll see the first line reads : "Company or Personal".

From another section of that website:

//Do you want your mail held at a Delivery Office? Do you want only the people you authorise to collect it? Our free Mail Collect service will hold your mail securely at your local Delivery Office so you can collect it from 8:30am until closing, Monday to Saturday. This is a free service, available to personal & business customers.//

https://business.help.royalmail.com/app/answers/detail/a_id/1513/related/1/session/L2F2LzEvdGltZS8xNTA5NTU3MTY1L3NpZC9mVUpXUDdVNFBmcUl2Tm5oMzE4OG12MXY0MnlMbWFObUY2RHMxR2NKNFIwWVNLV2dfX044dkl2NzcxNlA4UGR6dFAwREpIZEhlZUsya3VUeGY5U2JPYXBlNmhicHFyZG9CeEtFM0pFd3ZScjNuTmV2VDRPbTY5RXclMjElMjE%3D

[hc4361]

Thanks again, Naomi.
I will think about that although my sorting office is a pig to get to, with no parking close by but it is certainly worth thinking about

[naomi24]

A once a week trip perhaps? Good luck.

[dance2trance]

Complain complain complain to main sorting office. Complain to the regulators. Complain to local paper. Complain to MP. Complain to Moya Greene Royal Mail's Chief Executive Officer her e-mail is royalmailchat.co.uk, complain on Twitter expose them they are not delivering a required service. Above all else complain complain complain.The more complaints the less their bonus.

[davegosling]

"her e-mail is royalmailchat.co.uk"

Her email is [email protected]
https://www.ceoemail.com/s.php?id=ceo-9559