New Samsung Fridge Freezer Very Noisy - Help Please And Experts!

[moggie 939]

Just replaced my old Samsung FF with a new modelRB34T602EWW/EU ( the previous ff was the same but earlier model and worked perfectly. My problem is this - it sometimes stays on whining for hours and the only way I can stop it is to open the door of the fridge part for about 4 mins and then close it and it stops! When it is constantly on the sides of both frisge and freeezer are quite hot.
I have set it to correct temps as per book and have tried different ranges - currently I have it same as my last model which is is -15 freezer and +6 fridge and both compartments are just right. I have it in my mind that it is to do with the inverter motor - all my friend For Funks Sake work ok and much quieter and they are only half the price of mine! It is supposed to save energy with this inverter it says but I wish I had bought a normal cheap FF as I would rather use more power and be quiet,
I live in a flat with integral lounge/kitchen so it is annoying. Any ideas as Samsung say this normal. The FF is only 4 months old.
Thanks

[moggie 939]

Sorry that was not swearing I tried to write FF Samsung!

[barry1010]

Contact Samsung. I had the same problem with a new freezer a few years, an engineer was sent out and a replacement arranged. Fridge freezers should not be noisy - I hear mine gurgle very occasionally for a minute or two

[Fitzer]

Well it is supposed to be rated at 35dB which gives it a second best (out of 4) quietness rating so it shouldn’t be loud. Have you got it levelled properly as off balance can cause F/Fs to run more than they should. Failing that record the noise with you talking quietly after just the noise and send that to Samsung to show the problem. (Actually, your contract is with whoever you bought it from so you should be talking to them)

[Fitzer]

Just following up, this comparison chart from Yale reckons a standard fridge is 55dB and yours should be a bit louder than a whisper https://ehs.yale.edu/sites/default/files/files/decibel-level-chart.pdf

[moggie 939]

Thanks everyone. I have contacted Samsung as it has a full 5 yr guarantee parts and labour and they are coming out!
Will let this site kn ow the outcome
Moggie

[gingejbee]

As an aside, it's normally recommended to run freezers at -18C and fridges between 3 and 5C...just saying.

[moggie 939]

Thanks Gingejbee
When it arrived they set it at 3 for fridge and -22!! for freezer but this was far too cold. I reset it to various and now it is 6 fridge and -15 freezer.

I will try it at 4 fridge and -18 for a few days and let you know

Moggie