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No best answer has yet been selected by bill barlow. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.If it is an Economy 7 heater it will normally be wired to come on via a timer during the night when the cheaper rate of electricity is available.
Depending upon the type of tank/configuration, you may have another element wired to the normal mains (I.e. not via a timer) to 'top up' the hot water during the day.
Is there perhaps an overide switch on the timer you can use to bypass the timer to assist in your fault-finding ?