Faulty hoover-part 2

[electricblue]

Thanx to everyone who answered my last post,not really a question now but was supposed to be getting a call from the repair guy this morning about what to do with the hoover,never heard a thing so went into currys tonight only to be told they didn't know he was supposed to ring and guess what?Its been repaired,,,,,AGAIN,this time he reckons its 'blocked filter',,,,EH????So am about to e-mail hoover head office and failing any joy from there am going via 'trading standards' and even prepared to go papers or e-mail to 'watchdog'but no way am i going to take this lying down,anyway rant over,and thanx!!

[compman]

Presume you are talking about an actual 'Hoover' and not using it as a generic name.

I bought a Hoover vacuum cleaner in 1968, and just after the guarantee expired it broke down. I paid a Hoover agent to have it repaired, but shortly afterwards it broke down again. I took it back expecting it to be repaired for free this time, but the Hoover agents told me it was something else that had gone wrong with it and I had to pay up for a repair once more.

I was determined then not to purchase another Hoover product, and for the last 38 years I have stuck to that resolution.

Considering they also make, washing machines, dishwashers, tumble dryers, irons, etc etc they probably lost out by trying to make a fool of me.

Now I expect you will get other ABers saying they wouldn't be without their Hoover appliances, and I respect that, but you can only speak as you find.

I do know that one of their vacuum cleaners tested by Which in the last couple of years, was so bad, not only did it fail to become one of their 'Best Buys', but the magazine actually stated that it was a model to avoid.

Best of luck 'electricblue', hope you get it sorted out to your own satisfaction.

Just one thing, dont e-mail Hoover head office, send a letter by recorded delivery. This way they cannot say they have not received plus it also shows you mean business.

Do a bit of Googling and try to find the name of the managing director and address it to him. He will never read it, but it will get more attention by his underlings than a standard letter would.

[electricblue]

Thats a great tip compman,the hoover is actually 'hoover' its my mums,i remember her saying they used to make them better than they're made now,its only 6 weeks old and in for the 3rd time,i will do a letter by recorded delivery,i'm not being fobbed off,IF i can find the managing directors name,i'll send it off first thing monday morning,
Thanx!