Jobs & Education2 mins ago
My Mum's pension
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For more on marking an answer as the "Best Answer", please visit our FAQ.I suspect though, it's just a generic form she has to complete and there is therefore an assumption that she has a hubby in tow. See if you can get the number of the form she has been asked to complete and have a look at a copy in your local DSS office if you can't get to go through it with your Mum personally.
My parents have found Citizens Advice invaluable and also Help the Aged, for advice on all manner of things since their retirement. I would also echo woofgang's comments on Power of Attorney - as part of their recent visit to amend their wills, they incorporated nominating myself as POA, should it be necessary. Although they are perfectly OK at the moment, it does mean that I can step in and help if needed with a lesser amount of paperwork (you still need to prove the need to invoke POA, but it is simpler).
Good luck - I know it's not easy dealing with older folk who don't really understand all the bureaucracy involved ..........!!