AA...
I sued the RAC ( years ago ) for not turning up. They played the tapes and then said " o we didnt think your plea for help was ... a plea for help. OK yeeeeh ! ? " and then she rang off.
well I knew that - but I wanted to know why.
and issued a letter-before-action which they settled by return.
I asked the fambly for help and a relation said, oh my husband will assist ( being mechanical) when we got around to detail he said - well I am going out for a walk with the dogs ! and let me to sort it out myself.
odd day that. we dont talk much now.
I have been with the AA for the last twenty years.