Insurance

[pugthedog]

I bought a glass fronted thimble display cabinet of ebay when it arrived the glass was smashed to pieces I got I touch with the seller to inform him he then got in touch with the carrier myhermes they informed him it is not covered for damage does this sound right

[hc4361]

Very likely as it is glass. That matters not a jot to you, though. The seller must give you a full refund.

[Mamyalynne]

According to their website terms it seems they are right - the seller should have chosen a different carrier.


https://www.myhermes.co.uk/help/carry-guide.html

[EDDIE51]

It is the sellers responcibility to make sure the goods arrive in good condition. The seller has make good any damage and refund you if nessesary. It is 100% down to the seller to compensate you and then for them to try to reclaim their costs from the courier.
You the buyer DO NOT have to try to get the cost from the courier , that is down to the seller. All this is explained in eBays terms and conditions.
MyHermes do not cover damage to fragile items unless extra insurance is taken out, but that is not your concern it is down to the seller.
To answer your question , Yes it is right and it is the sellers problem not yours. The seller HAS to refund you and then try to reclaim the costs.

[hc4361]

How did you pay? It is the seller's responsibility to ensure the goods are received in good condition, not yours.

[EDDIE51]

Report this to eBay and they will refund you by taking the money out of the sellers account.

[pugthedog]

hc4361i paid by paypal thanks for all your replies

[hc4361]

Do as Eddie says, you will definitely get a full refund if the seller refuses to do it voluntarily.