JJ, I would ring your Insurance back & if that nasty person left her name I would report her, ( I do not like people like that ) It's the likes of your Premium that's paying her wage, ask to speak to someone in authority, regards bad people out there! I am one step ahead of these with a small knowledge how these people work, two cameras are fitted Front / Rear to my car for my own & my insurance protection, also my mobile phone / camera, I do not trust anyone meaning, OH It's ok, it's only a scratch, a scratch can mean a claim, a claim can start off a mole hill becoming a mountain, sorry for the sermon but I have been around a bit. x