Car Accident Problem

[Freddytwoshoes]

A car exited petrol station, and drove across the main road into the side of my car, pushing in my drivers side door, we both pulled in to the side of the road, and other driver said "sorry about that".......he had a young child in the car, I said is he alright? reply was, "yes OK", and as I didn;t want him to end up with a fine for driving without due care or dangerous driving, I asked for his insurance details, name and address, took his car reg etc. I informed my insurance company, and also spoke with offenders insurance company the day it happened, and following day phoned offenders ins. co. who said he had not contacted them, since then they have tried phoning him numerous times, and sent three letters, but he is ignoring them, have called at his house, when he said " all in hand I have phoned my ins. co. ( lied...no call was made) then a text from him saying " I don't know what my ins. is up to, they are telling you a load of lies" (again lies)............now one month later his insurance co. tell me he is not responding to their mail or calls........................they have given him a final date to respond which is 6th July, but what happens if he still doesn't respond ???

[douglas9401]

Your insurance company will deal with his and sort it out between them.

[Buenchico]

If he doesn't provide his version of events his insurer will be obliged to accept yours,

[Buenchico]

Aaagh!

It's happened again! I didn't click 'Answer Now'!

Let's try again:
If he doesn't provide his version of events his insurer will be obliged to accept yours, meaning that the insurer should still pay for the damage to your vehicle. (Your own insurer should hassle them, on your behalf, if necessary).

In the (probably unlikely) event of you failing to get satisfaction, see here:
https://www.moneyadviceservice.org.uk/en/articles/making-a-complaint-about-an-insurance-company

[Arrods]

Also, you'll probably need to recover your excess (if any) from the other party's insurer. Your own insurer is unlikely to help you with that, though you may have legal expenses cover with them - or separately. Ultimately, provided the incident is clear cut (witnesses etc) the third party insurer will have to deal with your claim in line with new rules (thanks to the EU) brought in a few years ago. Hopefully it'll all be resolved without resorting to this. Do let us know how things progress.