Call Centres

[Sasha13]

Does anyone work in a call centre/has anyone worked in one in the past? If so can you tell me what sort of recruitment process you went through to get the job? Interview? Assessment Centre? Roll Play? Any details you can provide would be great! Thanks

[carrie12]

Hello Sasha
I work in Hr Department and continually recruitment for our large call centre. After CVs have been reviewed for suitable candidates - the first stage is a short telephone interview. I ring them in advance to arrange a convenient time to call them back - it is a good idea to have your CV ready when they call you - I usually ask them to tell me a bit about themselves, what they have done previously and why they are applying. I tell them ab out the role and ask if this is what they are wanting to do, this gives you the opportunity to tell the company what your expectations, concerns etc are. This gives us as the company an opportunity to hearing what you sound like over the phone. Then (later not at the telephone interview) I ring them to arrange a face to face interview at our company. This last approx 30 minutes. Again go through the role see if you fit our criteria etc. Sometimes we do numeracy and spelling tests depending on the roles. Think - this is also your opplortunity to find out about them. be knowledgeable anout the company but ask about benefits, staff progression, training, appraisal system etc.

[redhead23]

a lot of companies will ring you to see if you speak clearly , confident and sound happy and bright i always sound extra bright and sure of myself and this has resulted in me getting every telesales job i ever went for , a lot of it is about your atttude , say you love talking to people building a rapport with them
good luck xx

[Sasha13]

Thanks for all your answers!

[jessicaolivia]

To get a job in call center. You will have to go through with different rounds:-
 First one is to judge your pronunciation and your speaking skills.
 There will be a written test to check your vocabulary and grammar too.
 Third one will be the operation round in which they will check your presence of mind and little technical knowledge of the product on which you will be giving support to.
 Last round will be HR round for salary and other discussions.