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sky tv telephone interview

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andyt249 | 15:08 Tue 24th Feb 2009 | Jobs
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hi, i have a telephone interview with sky tv tommorow for the position of installation engineer. what are the 3 customer service related questions they ask, and if you know, what are good answers!!
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I don't know the three questions, but whatever you are asked regarding customer service, I advise that you give an example incorporating the following examples:

Helping someone whose first language is not English (it shows problems solving skills & patience)

Calming someone down (say how you used open body language and non-judgemental spoken language)

Handling a demanding customer (think of a time when you provided a product or service to someone, and did so agreeing a compromise).

Best of luck with your interview!

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