I always get the NHS admin is easy/full of muppets/incompetence/blah, blah, blah... I have some sympathy for that sort of answer, there certainly do seem to be a fair share of people along for the ride in the NHS. But it's getting harder to be like that and still keep you job in the NHS these days, and for every one idiot that gives all admin staff a bad name, there are several more working the jobs of two people, staying late at night and going above and beyond... we don't really make the headlines though sadly.