Customer Service Level 2 Help

[annemarie101]

What are the regulations that affect customer service work?

[factor-fiction]

Here are some ideas
http://www.seaeagle.edu.au/pdf/bsbcmn410.pdf
List the main ones and discuss/explain how they affect customer services

[DJHawkes]

well it depends what sector you are in but here's a start:
http://www.richmond.gov.uk/home/council_government_and_democracy/council/civic-offices/departments/finance_and_corporate_services/customer_services_team/legislation_complied_with_by_customer_services.htm

[DJHawkes]

factor i think that is australia but could be wrong

[factor-fiction]

You are right dotty, there will be a better one which lists the relevant UK regulations but I think the issues are the same. I think annemarie's course notes/ books will list the actual Uk regulations under these headings

[factor-fiction]

Your list is a good starting point dotty. The list will need to be extended for different industries to cover things such as money laundering, treating customers fairly, Food safety standards, health& safety at work Act, etc

[annemarie101]

factor-fiction

It does it says
Data protection act
Equal opportunities
consumer protection
safety sign regulations
manul handling ect

I have a list comiled already but im sure there are ALOT more

[sherrardk]

What exam board are you following - this is the OCR syllabus for the unit dealing with legislation and includes a list of regulations/laws to take into consideration - http://www.ocr.org.uk/Images/82323-level-2-unit-f02-follow-the-rules-to-deliver-customer-service.pdf

[DJHawkes]

manual handling comes under HASAWA which we do every 6 months.
http://www.hasawa.co.uk/

[DJHawkes]

if you need to know about that you'll also need
http://www.hse.gov.uk/coshh/
and
http://www.hse.gov.uk/riddor/

[boxtops]

It depends which sector you work in, too, as there may be sector-specific items. Don't forget your fire training - that's a statutory obligation.

[annemarie101]

I work in retail (Charity shop) if that helps

[boxtops]

You'll still be governed by the Fire regulations, health & safety at work, manual handling, working time directive, and so on.

[annemarie101]

I have things like that on my list. The only one i dont have is the work time directive. I havent heard of it i will try google