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Question Update - More detail
So, basicaly, most of the problems revolve around the course lead (He's in charge of the whole department). He is a pretty evil man.
I'm reluctant to give too much detail...but I know that he's threatened my friend in the past. She was on the verge of launching a formal complaint against him, because he's done some really awful stuff, and he responded - in a private, one to one meeting - by saying that, ultimately, he was in charge of signing off her all of her sheets and grading her assignments, thereby implying that he would shoot her down if she caused any trouble.
My friend is one of the kindest, genuine, hardworking people on this planet and if she says that she's been threatened, then I believe her.
Moreover, this man is so terrible, that he's managed to scare away two of the courses greatest lecturers; they've both said as much, in confidence. They're leaving in February. They were a massive part of my friend support network and they knew exactly what type of man their superior was. They helped her a lot. Now...they're off - and in the middle of a pandemic no less (which should tell you how bad the situation is).
Additionally, the university took my friend off of placement for months and had virtually no contact with her during the first lockdown. She's back on placement now - pulling back to back 12 hour shifts, five days a week and balancing an obscene amount of school work to boot. She's been told that she has to cram all of her hours into a few months. She has to complete this thing called a pad (or something like that) and it usually takes a year. It's not possible. The paramedic team knows it is too. Which is why they said she's been set up to fail.
She comes home crying after every shift. She's tired, stressed, overworked and overwhelmed with an unrealistic amount of work, She's 21. Its killing her.
I think at this point its probably worth mentioning that this course offer their students almost 0 mental and emotional support. My friend started this course at 18 years old. They put her on placement with virtually no prep and, within a week, she witnessed her fist horrific death - car crash, a bad one. She'd never seen death before. She got no help for that. She can't sleep now, She's had insomnia for two years, since the course began. She looks ill, really ill.
I just don't know what to do...she's wanted to be a paramedic her whole life.
PS: the training which she has received from the uni, in general, has also been incredibly poor. Even if she passes this year, and goes on to third, there's no guarantee that she will be ready for the responsibilities of fully fledged para.