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How do you deal with difficult customers?

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hapy | 23:16 Tue 23rd Nov 2010 | Jobs & Education
7 Answers
How should I answer this in a job interview pls help
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Avatar Image benny3008
Stay calm!!! Key point
23:16 Tue 23rd Nov 2010
Avatar Image woofgang
well, how do you?
23:16 Tue 23rd Nov 2010
Avatar Image NazNomad
... as politely as possible.
23:18 Tue 23rd Nov 2010
Avatar Image boxtops
Politely, and without losing your rag, and say "I'm sorry that you feel upset about this" - but you don't apologise for the thing they're cross about because it may not be your fault, but you can acknowledge that they are angry or upset, and that you are there to help them sort it out.
23:19 Tue 23rd Nov 2010
Avatar Image Craftypig
Difficult, in what respect?
23:19 Tue 23rd Nov 2010
Avatar Image 237SJ
Importantly - don`t interrupt them before they have had their say. That really irritates them. Listen calmly while they say what they have to say, then say your piece according to the situation. They don`t like conflict so don`t get defensive.
23:20 Tue 23rd Nov 2010
Avatar Image jaydah
Be patient, understanding, polite but firm.
23:22 Tue 23rd Nov 2010

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