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Problems with a Company/Service
My Son has a tattoo removal treatment from a company, whose name I won't say here, yet! However, the treatment has left him with awful hypotrophic scarring to his arm. The treatment is not finished, and only part of the tattoo has been obliterated by the treatment, however, the tattoo has been replaced by this dreadful scarring which I don't believe will ever go. Thus, he is left with part of a tattoo and part scarring to his arm, which looks worse than if he had left the tattoo alone. I have written to the Company on his behalf and have set out our complaint and told them, that although they cannot undo the damage they have done to his arm, as some compensation for the damage, we would like him to be refunded his money. I am waiting to hear back from them. This whole thing has made him very depressed, and he is now more embarrassed to show his arm than he was about the tattoo. If they compensate him by refunding his money, if they don't we will take legal action, but what I really want to know is how we stand legally about publishing somewhere the name of this company, to prevent anyone else using this method of tattoo removal. My son is in touch also with a girl on facebook who has the same problem and she is getting married soon, the scarring caused has devastated her also. We would like to be able to warn others against using this company, but don't know where we stand legally.
Answers
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you might find you would get more response if you'd actually bothered to go back to your previous thread on this and answer the questions asked so that people could help you more.
16:22 Sat 18th Jun 2011
You could also try addressing your complain to:
http://www.tattoo.co.uk/
http://www.tattoo.co.uk/
With very few exceptions (which almost certainly aren't relevant here) you can publish what you like as long as it's true. If not, the British tabloid press would lose most of the content of their newspapers, sites like TripAdvisor would quickly close and 'Watchdog' would disappear from our TV screens.
Sorry all especially Bednobs! I am not a very frequent user and not used to the finer points. I have just checked the previous thread regarding this matter and in answer to :-
"Did he ask before he submitted himself for this work, how many they'd done before, did it work, etc.? Do they have qualified staff trained to undertake this procedure?
Does the company belong to some sort of registering body? (I believe tattooists have to belong to some guild (do they?) so would the tattoo removal people have to, too?
Why don't the other sufferers want to take it further? as a lobby group there would be more power to their elbow if several people were trying to take action together.
In the end I guess Trading Standards would be interested in a company which is promising to do something it can't deliver".
He did sign something, but they changed the way they carried out the treatment, and the previous method did not leave such devastating results. Therefore, when he went for his next treatment, they asked him to sign again as the treatment had changed. As the original treatment left a mark but was to be expected, he went ahead and signed again as he accepted that there would be some evidence of treatment. However, the 'new' treatment is the one that has caused the problem. He would never had signed if he had realised the damage that would have been done by the new treatment.
Not sure how qualified the staff are, but they do have a license because I checked. I am not sure how I would find out if they belonged to a governing body. I did report them to the EHO in the Borough I live in, but all they are interested in is whether they have a license or not.
I am waiting to see if they offer him his money back. If they do, that's something, however, if I received a negative to this suggestion I will report them to Trading Standards, and go see a Solicitor to see if we can go to Small C
"Did he ask before he submitted himself for this work, how many they'd done before, did it work, etc.? Do they have qualified staff trained to undertake this procedure?
Does the company belong to some sort of registering body? (I believe tattooists have to belong to some guild (do they?) so would the tattoo removal people have to, too?
Why don't the other sufferers want to take it further? as a lobby group there would be more power to their elbow if several people were trying to take action together.
In the end I guess Trading Standards would be interested in a company which is promising to do something it can't deliver".
He did sign something, but they changed the way they carried out the treatment, and the previous method did not leave such devastating results. Therefore, when he went for his next treatment, they asked him to sign again as the treatment had changed. As the original treatment left a mark but was to be expected, he went ahead and signed again as he accepted that there would be some evidence of treatment. However, the 'new' treatment is the one that has caused the problem. He would never had signed if he had realised the damage that would have been done by the new treatment.
Not sure how qualified the staff are, but they do have a license because I checked. I am not sure how I would find out if they belonged to a governing body. I did report them to the EHO in the Borough I live in, but all they are interested in is whether they have a license or not.
I am waiting to see if they offer him his money back. If they do, that's something, however, if I received a negative to this suggestion I will report them to Trading Standards, and go see a Solicitor to see if we can go to Small C
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