Quizzes & Puzzles4 mins ago
Faulty Item
I bought a pair of hair straighteners from the Vitality Show in London in March. Really love them but they blew up in July. I emailed the company, which I believe are in Spain, and they were happy to replace them (they have a lifetime warranty). They want me to send a cheque for £10 to cover postage which I presume is the return price, then I have to pay to send them over. I wasn't happy with having to pay postage, so I've emailed them asking if they could send me a returm envelope but heard nothing. How do I stand with the law on this? Am I expected to pay postage there & back?
Thank you.
Thank you.
Answers
Find out if they are exhibiting again, and turn up on their stand with faulty goods and the e mail that says they will replace them.
They would have to do something as you would be a very bad advert on their stand.
23:31 Mon 22nd Aug 2011
-- answer removed --
Get in touch with the Vitality show and see what they say. Maybe other people are having problems with the same company.
http://www.vitalityli...t-the-show/contact-us
http://www.vitalityli...t-the-show/contact-us