Small Claims Court

[Sado]

I have recently had a kitchen fitted, but they put in a tap I had not ordered, and failed to fit a pelmet. They have ignored phone calls, and I am tempted to write to them telling them I will get the work done, and then take them to small claims court to get the money back. How easy/difficult is this?

[Buenchico]

You can make your online but you MUST send a formal written demand for the money first.

My post here explains what needs to be in your letter, and provides a link to the online service:
http://www.theanswerbank.co.uk/Law/Civil/Question1273520.html

[tonywiltshire]

Court should be the last resort.
Write to them and ask them to correct the installation within a reasonable amount of time say, 3 weeks, and you will pay on satisfactory completion. If they ignore you again write, giving two days for service, a letter headed “Letter before legal action” and ask them again to complete the installation in accordance with the contract within say, 28 days, referring to your previous letter/phone calls or you will be forced to take legal action.
Be reasonable English/Welsh courts like reasonable behaviour, it is very easy to make a claim and much help is at hand, in your claim show you have telephoned repeatedly and have written twice, you have taken every opportunity to avoid Court but this appears the only remedy left to you.