New Double Glazing

[patbhoy]

I have just had new double glazing installed, it's the dark rosewood coloured frames.
There are several scuffs on some of the frames revealing the white upvc underneath.
I pointed this out to the installer and they said that these would be touched in with coloured pens.
What I would like to know is if this is acceptable or should I demand that the damaged are replaced.
Where do I stand legally with regards touching in or replacement.

[woofgang]

Well I wouldn’t accept it.

[passionatefuturi]

It is good to know that you have installed double gazing. I think you have to follow the instructions of installing.

[naomi24]

Unacceptable.

[naomi24]

https://www.dgcos.org.uk/help-advice/how-can-make-a-complaint

[Flonska]

If you had just bought a new car and there were scuffs on the bodywork and the dealer said that these would be touched in with coloured pens - would you accept it?