Faulty electrical goods

[madmondeo]

I bought a new TV from an online company back in December 2006. However it is faulty. There are two different intermittant faults. Can you please shed some light on where i stand legally. Thanks!

http://www.theanswerbank.co.uk/Technology/Ques tion384452.html

http://www.theanswerbank.co.uk/Technology/Elec tronics/Question581321.html

[Marct]

Your initial port of call should be to explore the existence of a warranty?? This is the most simple and easiest solution.

However, if there is no warranty or it has expired the situation is rather more complex. You would have to rely on your statutory rights under the Sale of Goods Act and the deluge of secondary legislation which goes with it. It would certainly appear that the TV is of unsatisfactory quality and unfit for purpose but the problem you will face is the amount of time elapsed from purchase. 18 months is a long time and you will have undoubtedly be said to have "accepted" the goods in the eyes of consumer law.

Your best bet in lieu of a warranty is to contact the company diplomatically and request that they repair the TV. I think you will be aiming too high to ask for a replacement (and certainly a refund). You never know, if it is a reputable company and they are keen to maintain a positive reputation they may well facilitate you. This is more likely to be the case if you bought directly from a manufacturer, if it was a retailer there is probably less chance.

[madmondeo]

thanks for your advice

[kaw69]

Statutory rights under the Sale of Goods Act gives only 12 months cover and as it is 18 months old it is out of warranty
Did you take out extra insurance?
Could try Marct`s way and contact the company but don`t hold your breath, that is why insurance is there to cover for any mishaps, maybe you thought why should I pay a premium for something I may not use, well welcome to the real world.
I NEVER pay for extra insurance as most things go wrong in the first year, but after that if it goes wrong I take it on the chin and don`t expect to get the same cover as an insured person.
Ask a tv engineer for a free quote for repair sometimes this is cheaper