Delayed Gas Bill - 2 years !!

[LittleMissxx]

Hi all. I moved into my new property 2 years ago and gave British Gas my meter readings. They told me they did NOT supply my new property. Despite many phone calls , emails and even physically seeing one of theie employees to sort it, they still denied being my supplier. Today i recieve a letter saying they are, so im guessing im goina have a woooping bill. My friend seems to think they can only backdate one year as they cant really pinpoint what units where used when and the cost of units at that time. Any ideas greatly appreciated. I really did do all i could but they were having none of it.

[padanarm]

If your supplier has failed to provide a bill the Energy Retail Association Code of Practice for Accurate Bills says that

"If your supplier is at fault, and you do not
receive a bill for more than two years, then from July 2006 any outstanding debt that relates to energy consumed more than two years ago will be cancelled. From July 2007, this will reduce to one year."

They should apologise and add a credit to your bill.

[LittleMissxx]

I moved in 20th July 07, so because its just short of two years does that matter. I reading it that i only pay from July 08 onwards ?? Your answer was fab by the way thank you so much !!

[LittleMissxx]

That should of said : I'm reading it that I should only pay from July 08 onwards

[padanarm]

If you receive a bill tomorow going back to July 07 challenge it and point out that under the Code of Practice they can only charge you for up to 12 months usage. That is, from June 08 to present.

To challenge it go through the Complaints Management Team not ordinary customer service.

[themas]

And if you don't get a sensible agrement go to the Energy Supply Ombudsman.

[oldhamfan]

This exact scenario happened to me, I moved in in December 2006. I finally got it sorted a month or two ago.

First of all, they only charged me for one year, writing the rest of this off. They then heavily discounted the year they charged me for. They worked it out to be around �500, then halved it for goodwill.

They acknowledged that over this time I had made every effort to pay, ringing them and emailing and so forth on a monthy basis at the very least from December 06 to March 09, as have you. They have all this on record.

They were really good with me so don't worry too much about it.

[LittleMissxx]

Massive thanks to all who helped. LOL i got the bill today, �1880.00 !!!! Was still estimated despite giving them a reading, They have reduced it down to �479.55 and I can pay it gradually. WIN WIN. Cheers again guys.

[PaddyConnor]

Hi there. I ahve just had the exact same thing happen to me and have received a bill now for £1200. I had also heard the same. Did you find out anything more? Anyone else know anything about it?