Question Regarding Vet's Fee

[The Cowboy]

My son in law took his dog to the vet to get her neutered. The receptionist told him the cost and he paid in full.
Last week he went to pick up the last of her medicine. The receptionist said he would have to pay another £30 as she had made a mistake in the price. My son in law is refusing to pay as it was her mistake not his. She has also complained that he should have paid after the op and not before, also she said she was in a bit of a rush that morning.
Who is in the right here?

[woofgang]

umm setting aside the rights and wrongs, how good is the vet (not the receptionist) and how much does your son want to keep taking the dog there? Also are there other vets locally he could go to?
Now having said that the receptionist sounds like a snotty idiot......

[carmalee]

working on the theory that the receptionist says she made a mistake which you must rectify - what if she said it was another £250? If I were you I'd speak with the vet.

[buildersmate]

In contract law there has to be an offer to treat, and an acceptance of the offer. A contract would thus seem to have been formed on the basis of the agreed price.
Your son-in-law would therefore seem to be in the right.
I do not think the time of the payment for the services in relation to the time of its delivery has any relevance.

[karenmac60]

The only reason I can see that there would be a problem with the time of payment is that they charge different prices for the amount of anaesthetic used. She may have underestimated how much would be required and charged accordingly, and now has to rectify her mistake. They do tend to charge after ops rather than before for this reason - they are then charging for what was used and not guessing how much they might use. Again this was her mistake though.

[The Cowboy]

She is now saying it is a different charge for a male and female dog. She says she charged the price for a male dog. The dog's name is Savanah....does that sound like a male dog's name...lol

[karenmac60]

There's usually a much bigger difference between the costs of spaying and neutering than 30 quid. Spaying is a lot more expensive due to it being an invasive op as opposed to neutering. I'd query it further if I were you.

[buildersmate]

None of the additional info set out in the above three posts changes my answer.
You were given a price for the service, you accepted that price, end of.
Only if you were told 'the price for our xyz op for neutering a male dog is £p' might they possibly be able to wriggle out of it.
Just decline to pay - the op is done, you have the dog back - if they want to pursue it they are going to have to start an action against you.

[McMouse]

Savanah doesn't sound like a dog's name to me.