Deposit

[sherrardk]

My husband takes a 30% deposit on the wood burning stoves that he installs (to try and ensure he doesn't get lumbered with one that no one else wants if the original customer changes their mind). Well, a customer has changed his mind and we wondered if we can keep some of the deposit? Thanks.

[joko]

in the same way a lanlord keeps the deposit IF they incur costs becaise of the tenant, surely you have incurred costs and can keep the deposit - an maybe even ask for more to cover work amd time already undertaken such as time spent acquiring the goods for them