ChatterBank2 mins ago
HP Laptop
9 Answers
I recently spent £500 on a HP laptop, 25 days after buying it, it went wrong. I returned to the national electrical shop and was told that it had to be repaired as it hadn't gone wrong within 21 days. Is this correct - does anyone have a law I can quote at the store manager? All I want is an item that works properly!
Answers
Best Answer
No best answer has yet been selected by nathan060187. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.the above is spot on. If they mention company policy just mention the sale of goods act which trumps that. An item must be fit for purpose, which your laptop clearly isn't. If it is still under guarantee you are entitled to a refund or replacement....the choice being yours.
Best bet would be to get a refund and get one elsewhere.
Best bet would be to get a refund and get one elsewhere.
Hi nathan,
Chakka, Alice T and Em are all correct.......as mentioned if they come all funny about replacing the item mention the sale of goods act, and that you will contact Trading Standards, if necessary, AND send an e-mail to Watchdog to investigate......they will shift quicker than Usain Bolt methinks. :0)
Good Luck
Chakka, Alice T and Em are all correct.......as mentioned if they come all funny about replacing the item mention the sale of goods act, and that you will contact Trading Standards, if necessary, AND send an e-mail to Watchdog to investigate......they will shift quicker than Usain Bolt methinks. :0)
Good Luck