How can I get out of a mobile phone contract?
OC25 | 10:01 Fri 16th Nov 2012 | Law
6 Answers
I have been contacted 2 months ago to go back to a previous mobile phone provider. During the call the sales person mentioned that T-mobile would be able to match my actual offer (previously descibed by me) for a cheaper price, including calls, texts, and internet illimited ... and that they'll provide as O2 was doing before, an international service ... all this for a price of £41, ...
1/ After a couple of weeks I realized being in France that I had no international service. So I called and reported it, they said that they were gonna sort the problem out and that it'll cost me an extra £5,... I agreed to it even though that was already a change compare to whaty was said on the phone.
2/ 2 weeks after the suppose date the internaitonal booster was suppose to kick in, back in france still no coverage, I called them and still no booster, but they said they will remedy for the same price already mentioned on the first call.
3/ Back in France last week still nothing, so I called today and still nothing but they mentioned to me that I have to place a £100 or maybe £150 deposit for the international booster to kick in (first time I hear about that, obviously never mentioned on the phone when they tried to gain me back).
I asked to talk to a manager but obviously they were all in a meeting. I told them to give me a call back during the day as I wanted to have a word with somebody in charge. And that I wouldn't have a problem switching provider again (as it has been mentioned on the phone that I could cancel my contract anytime) if needed as i felt they made me take a decision that was uninformed, that a large part of the element were missing. Here is my surprise too, I can do it if I pay the cancellation fee of £700, something ...
I feel this all story is a joke, as to me, I have the feeling I have been mislead into a contract that doesn't correspond to what was presented to me on the phone during the sale call. If I would have known all this, my decision would have been completely different.
What can I do about that?