5 Year Guarantee

[jaycee401]

I bought a cooker from Ikea 4 years ago with a 5 yr guarantee. 2 years in I had to have the cooker element replaced. Another year and a half has passed and the same element went again plus the bottom element. The engineer came out quickly and ordered me the 2 elements there and then. He even ordered me a door seal and door hinge. I was booked in to have the work done a week later. Three and a half month and many phone calls later after being fobbed off that they were waiting for 1 part I have now been told from the company who supply the parts that they cannot get the part and have passed this on to Whirlpool. Whirlpool have now rung me to say they cannot get the part nor can they replace my cooker. They have emailed Ikea and basically the ball is in Ikeas hands now. This was Wednesday just gone and I have still heard nothing from Ikea. I just need to know my rights and whether its Whirlpool or Ikea who should be replacing my cooker. Just to clarify, the cooker is Whirlpool and bought from Ikea. Many thanks

[Mass_Hysteria]

You bought the cooker from Ikea, they are responsible.

[alexanderd]

It is Ikea you have the contract with so their responsibility

[jaycee401]

cheers, will be on the phone tomorrow!

[johnny37]

Tell them you have lost confidence in the product and you want it replaced with another make or a refund under your guarantee. Hint that you will have to consider what further action to take.

[tonywiltshire]

As has been said your contract is with IKEA and your basic rights are contained in the Sale of goods act 1979, improved by the 1994 act, two conditions of which are the goods must be of satisfactory quality and they must be suitable for the purpose intended. Your remedy is quite straightforward but you must take all factors into account including the price paid.

[jaycee401]

Thanks. Ikea have been very helpful but sadly they no longer do range cookers. I now have to purchase a cooker from elsewhere and they will then refund me the amount I paid for the original cooker and install the new one for free. The down side is all the cookers are now around £300 more expensive :(

[jaycee401]

The cooker colour is anthracite (matches rest of Ikea kitchen and appliances) and I can't find one in the price range :(

[mazie]

Then IKEA should pay the difference. They cannot fulfill the warranty so they should make up the difference. I would give them another call jaycee

[pretty_snowdrop]

I don't think you should have to pay anything and agree with mazie.

[jaycee401]

will phone tomorrow