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apparently he is not competent to go to the bank, in fact everytime he is asked he won't leave the care home, so she is having trouble even doing that, and is paying the care home fees, so vastly out of pocket.
I have advised seeing the CAB now, apparently her dads bank won't let her change the address on his account, he now resides near her in a care home, why would the bank be so bloody minded, and how to get them to help.. she is next of kin and has been trying to sort this mess out for ages, ever since she moved him into the care home to be nearer to where she lives.