Not Ordered But Paid In Full

[rosiew]

Morning all.
I paid in full for a fire on sunday and was told that once the survey was carried out by the gas fitter they would order the fire. Before the fitter came yesterday i checked on the internet for any reviews and found that on maybe 5 sites the price was £100-110 cheaper. I phoned the showroom and he told me that he would speak to his boss and phone me back today (thurs) to see what they can do. If i don't get anywhere i.e. price match, can i ask for a full refund, they have NOT yet ordered this fire. If anyone has any advice could they give me it ASAP before i get the call from the showroom.

[factor-fiction]

Has the fitter been round?

[factor-fiction]

They may argue you were happy with the price when you bought it.

It is annoying though- we ordered something recently from Laura Ashley when it was reduced by 50% in the sale. It's since been reduced twice by a further 20% then 10%

[rosiew]

Factor Fiction, yes the fitter came yesterday, he advised me to phone the showroom

[rosiew]

Also i had to choose this fire from a brochure.

[black_cat51]

i would imagine that as you have paid, you have now entered into the contract - they offered you the fire for sale at a certain price, you agreed and paid.

[Peter Pedant]

do you have a cooling off period ?

read this

http://www.adviceguide.org.uk/scotland/consumer_s/consumer_different_ways_of_buying_e/consumer_buying_by_internet_mail_order_or_phone_e/consumer_cancelling_a_distance_sale_order_e/does_the_distance_sale_cooling-off_period_apply_to_you.htm

[factor-fiction]

I assumed they'd bought it from the showroom on Sunday but yes, if it was bought online, then there may be some hope

[rosiew]

Thanks to everyone that replied. The showroom gave me a full refund and I bought the EXACT same fire and got it for £115 less!!!. Result