Warranty Once Item Has Been Exchanged

[in a mo]

We bought a Kettle it failed 10 months into the 2 year warranty ,the item was replaced by the store,What happens to the warranty if the kettle fails again ?
All answered gratefully received.

[gingejbee]

The store should honour the two-year warranty from the date of original purchase...it won't give a new two-year period of cover.

[emeritus]

I believe the original warranty stands. Therefore the replacement Kettle is under warranty for 2 years less the 10 months of the original one before it failed. I will try to confirm with a link

[gingejbee]

...and if they keep failing after the two years...you can argue that there is an intrinsic fault in that model .....and get a refund!

[whistonian]

Yes i believe the warranty is for 2 years from the original purchase irrespective of how many replacements you may have.

[boxtops]

Wouldn't you get a new warranty with the replacement kettle? I'd treat it as a new appliance and consider that the earlier warranty had been cancelled as you as you returned kettle No. 1 - which would have a different serial number anyway.

[gingejbee]

No, boxtops....that's NOT how it works.

[Buenchico]

Warranties aren't part of your statutory rights. They're a 'gift' from the manufacturer (or, very occasionally, from the retailer). As such, the manufacturer or retailer is free to determine the conditions that apply to the warranty. However, unless the manufacturer/retailer decides otherwise, the two-year period (from the date of purchase of the original kettle) remains in place, effectively giving you 14 months warranty on the new kettle.

[hc4361]

Yes, the whole point of the replacement is to put you back in the position you were before the kettle failed - a working kettle with the remainder of the warranty.

[johnk]

The replies are correct but I get round it by asking for a credit note with the excuse that I want to upgrade then buy another kettle and then you have a new receipt and a new warranty.

[Peter Pedant]

They usually make it clear that the warranty runs from the date of money changing hands viz the date of purchase.

[in a mo]

Thank you for all the answers Brilliant.