Technology1 min ago
Goods Paid For And Not Collected
I ordered a replacement key for my car after I lost the spare, which I subsequently found. I never got around to collecting the new key.
I contacted the garage and they said, as it was so long ago, (February 2013 to date), they don't have to give me a refund.
Surely that can't be right - does anyone know where I stand legally?
Thanks,
I contacted the garage and they said, as it was so long ago, (February 2013 to date), they don't have to give me a refund.
Surely that can't be right - does anyone know where I stand legally?
Thanks,
Answers
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Not my specialist subject but I don't believe you are entitled to a refund. Equally the supplier is not entitled to dispose of the item ordered and paid for by you without giving you written notice of you requirement to collect.
If this is so, you would seem to be entitled to the goods but not a refund.
Not my specialist subject but I don't believe you are entitled to a refund. Equally the supplier is not entitled to dispose of the item ordered and paid for by you without giving you written notice of you requirement to collect.
If this is so, you would seem to be entitled to the goods but not a refund.
Under the Sale of Goods Act the only way you can get a refund on goods is if they are faulty, don't match the description or not fit for purpose.
Even if you told the seller you no longer wanted the key a day after it was ready you had no grounds to reject it and get a refund. The key was made specifically for you and cannot be resold.
When you ordered the key and paid for it you entered a binding contract.
Even if you told the seller you no longer wanted the key a day after it was ready you had no grounds to reject it and get a refund. The key was made specifically for you and cannot be resold.
When you ordered the key and paid for it you entered a binding contract.