I started claiming ESA a few years ago when my social anxiety issue and depression made it impossible to even consider looking for employment. I had an ATOS interview and was turned down (surprise, surprise). My partner, at the time, came with me and told the 'health care professional' that I couldnt leave the house on my own, that I suffered panic attacks and suffered from depression.
I went to C.A.B. and got a copy of ATOS's report. It stated that I had no problem with social situations, that I was able to leave the house and function normally and that I didn't suffer with any depressive issues, in short the exact opposite of what was explained to them. LIES in other words. Fortunately I appealed and got all my back pay back. At no time did I receive a phone call from a decision maker.
ATOS certainly had the right name, as in couldn't give ATOS.