You should read over her tenancy agreement specifically the part talking about the deposit. In an ideal world it is a requirement of the landlord to discuss it with you within a fortnight of the end of the tenancy.
If in dispute, what the tenant must do. In basic English, it is: A deposit held by a Government Regulated Custodian or kept by the Landlord and backed by an insurer. Conflict of interest is avoided as at the end of the tenancy both the landlord and tenant must agree what is fair wear and tear, what is negligent wear and tear and what is allowable under the terms of agreement. Custodial Scheme (FREE): The deposit is handed to a Government backed, custodial third party and held in a safe bank account. At the end of the tenancy and there is a dispute, the third party will hold the deposit until agreement by the landlord/tenant or by the court. • It is free as any interest earnt will pay for the running of the scheme and any extra will be paid back to either the landlord or tenant. Insurance Based (you pay a premium as insurance): • The deposit is paid to the landlord. • The landlord retains the deposit and pays a premium to the insurer. The schemes available are: The Dispute Service – www.thedisputeservice.co.uk Deposit Protection Service – www.depositprotection.com
Hope this helps you!