Tenants Leaving Property

[jelly baby]

My daughter and partner are leaving their rented house and part of the tenancy agreement is they have the place professionally & thouroughly cleaned including kitchen appliances before they go. She employed a cleaning company and they agreed on 24 man hours for £300, £150 to be paid up front the balance on completion. In the event, only 8 man hours were worked, basically they only hoovered, dusted and cleaned interior windows. No kitchen appliances were moved or cleaned, skirting boards and woodwork not washed down.
She is withholding the balance until the work is done to her satisfaction. I have advised her she should write/email the company explaining that she is not refusing to pay and has every intention to pay when the work is completed properly, or since only a third of the hours were worked she should only pay a third of the price and they reimburse her the £50 overpayment.
Can anyone advise further on this as to her rights etc.
Thanks
JB

[cassa333]

Three days to clean an empty house?? How dirty was she? Lol

Was she present when the work was done?

[themas]

It will be the cleaning company which suggested the 24 hours was needed.

If you can prove (i.e. you were there and saw what was done & can show items which have still obviously not been cleaned) that they have not done a lot of the work they agreed then they have breached the contract.

I agree the first step is to write or e-mail them as suggested, so as to try & deal with this amicably. If they then don't finish the job they are not due any money. You can ask for the £50 back but I doubt you'll get it & it's not really worthwhile going to Court about.

[Peter Pedant]

o OK yeah I agree
dont pay the second £150 - but be sure to tell them why
and forget the £50

[jelly baby]

Thanks for your replies.
Yes, it was the cleaning company's suggestion for 24 hours, i.e. four people working for six hours, she wasn't there but had given the neighbours a key. They told her that two people turned up at 10 am and returned the key at 2.30.
I believe she has taken pics of the work not done. She is currently negotiating for an acceptable outcome.
JB