ChatterBank2 mins ago
Holiday Problem
My wife and I booked a holiday cottage on the Isle of Arran in Scotland through Booking. Com.
The cottage we had booked offered fantastic views out over the Irish Sea but when we got there we were put into a different cottage a half a mile further on which had no views was disgustingly dirty and unhygienic.
We had booked a weeks stay but left after only 3 days as we could no longer put up with it.
We are looking to claim a refund for the amount we paid but are unsure who we should claim from.
Should we claim booking.com as the booking agent or the owner of the cottage.
The cottage we had booked offered fantastic views out over the Irish Sea but when we got there we were put into a different cottage a half a mile further on which had no views was disgustingly dirty and unhygienic.
We had booked a weeks stay but left after only 3 days as we could no longer put up with it.
We are looking to claim a refund for the amount we paid but are unsure who we should claim from.
Should we claim booking.com as the booking agent or the owner of the cottage.
Answers
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Quote:
"By making a reservation through Booking.com, you enter into a direct (legally binding) contractual relationship with the Supplier with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your reservation, we act solely as an intermediary between you and the Supplier, transmitting the details of your reservation to the relevant Supplier(s) and sending you a confirmation email for and on behalf of the Supplier"
Source:
https:/
So your contract is entirely with the owner of the accommodation. (However still make sure that you take up the opportunity to submit a review to the Booking.com website).
"By making a reservation through Booking.com, you enter into a direct (legally binding) contractual relationship with the Supplier with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your reservation, we act solely as an intermediary between you and the Supplier, transmitting the details of your reservation to the relevant Supplier(s) and sending you a confirmation email for and on behalf of the Supplier"
Source:
https:/
So your contract is entirely with the owner of the accommodation. (However still make sure that you take up the opportunity to submit a review to the Booking.com website).
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