Bingo Site Not Paying Up

[Zachbb]

Does anyone on here know where I stand ? I won £1500 on bingo site 888 ladies.I played £500 back then decided to withdraw the other £1000.Thats when the trouble started.I tryed to sign into the site the next day and they had froze my account . When telephoning them they said its because I have accounts with their sister companys and that I used a different email.i was unaware that I wasn't allowed to do this.Surely I can choose what email I wish to use.It seems they just don't want to pay me out.i won fair and square.They are refusing to answer and emails that I have sent to them.What can I do ??

[Buenchico]

You seem to have contravened prohibition 6.2 (j) of the company's T&Cs:
https://www.888ladies.com/terms-and-conditions/#YourPromises

Unless you could show that such a prohibition was 'unreasonable' in a court of law (which, as it seems perfectly sensible to me, I very much doubt that you could do), you've got no chance of getting the firm to pay out.

Prior to 1st September 2007 all gambling debts were unenforceable under English law. (i.e. you could win a million pounds at the bookies, or on the pools, but the bookmaker or pools company could say 'Tough luck, mate. We're not paying out" and there was absolutely nothing that you could do about it). Since that date, gambling debts are now covered by the same contract law as other debts but the courts won't rush to enforce them, especially where there seems to be a breach of the relevant contract by the person placing the bet (as in your case).

[Old_Geezer]

Stress I'm no legal expert, but; was this related to special offer abuse ?
If not then IMO it would not seem reasonable to use such a loophole to avoid paying out a legitimate win.
I think that the devil is in the details here. What is the real situation, how legitimate is each side's claim ?