Faulty Goods, But.......

[legal girl]

In 2013 we bought a composite front door from a local company which had been on display in their showroom. It has now started to split and crack. I've been in touch with them and they say that as it was a display item it would have been provided by the supplier to them free of charge with no guarantee, so there's nothing we can do. Anyone reckon we'd get a better result from the supplier, or any suggestions as to remedy?

[murraymints]

Fit for purpose.. ? No.... tell them you will take the matter to trading standards

[murraymints]

https://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

[New Judge]

Where they got it from and how much they paid for it is their concern. You bought it from them. The difficulty you may have is that now it is getting on for five years old they may argue that the item was likely to begin to disintegrate by now anyway.

[legal girl]

Thanks peeps, that's really useful. New Judge - they company that fitted it have told me that what has happened, should not have happened, so we might be ok.

[New Judge]

That's encouraging. The age of the goods might present a problem but don't be fobbed off with "it's a display model" etc. (so long as you were not given a discount or anything on that basis). If it was bought as a normal purchase I would expect a door to last considerably longer than five years.

[legal girl]

Ah, but we were given a discount for the ex-display door. About £900 less than usual price. Maybe we'll just have to suck it up then!