Thomson Site Down And Balance Owing.

[malagabob]

Re my post on the travel forum on AB. I am still unable to pay balance owing on a Thomson TUI package holiday booked on line. The balance is due 15th June. I’ve made numerous calls, without being able to be put through to the payment dept. Some numbers I’ve been advised to ring just brings me back full circle. I’ve even been in to a Thomson travel agent. They can’t help as I’ve booked online. Supposing the due date comes and goes, and they cancel my booking can I argue the case I’ve done everything possible. TIA

[malagabob]

Went online first thing still getting the error message. Rang one of the numbers I’d rang probably 3-4 times each day for the last 4 days. Spoke to an English girl. Gave her all the details. Your booking is “Locked” she said. “Please hold” Came back. “How much do you want to pay”. The full amount owing I said. Gave her all the credit card details. That’s it all gone through.
It took under 5 minutes. So what was the problem all this time???
I did ask Locked what did that mean. She couldn’t give me an answer. Only That she had to speak to someone else to get my booking unlocked. The mind boggles. Went online now everything there all itinerary and extras I might require. Thanks for everyone’s comments and advice. Bob.