Advice Need,Please.

[Everhelpful]

I bought a Hisense TV from Argos on 7th.December. After I set it up I noticed the Picture was faulty and Volume had to be turned up to 22 before any sound. I contacted Argos about a Refund and they said I need a Code from Hisense. The reply from Hisense was: Supply photos of TV,on and off etc,I have done this,now they want a Video of TV working. In short,after numerous messages, I get the impression they are just putting obstacles in my way,so they don't have to give me a Code. What can I do? Thank You for any replies.
Sorry it is long-winded but needed to provide as much information as possible.

[Everhelpful]

Should be "Advice Needed"

[jno]

nothing to do with Hisense, you're owed a refund from the retailer, and I don't see why you should require a code from anyone. They sold it to you, let them figure out what the code is.

(This comment is subject to beign disproved by someone who knows what she's talking about, I suppose.)

[Buenchico]

Your contract is with Argos, not with Hisense.

You have a 30-day 'right to reject' a faulty product, and to receive a full refund, from the date of purchase (or from the date that you received the goods if they were delivered to you). Although more than 30 days has now passed, you're still within the time limit because you notified Argos about the problem within the legally-specified period.

Hassle Argos, reminding them of their legal obligation to refund your money under the provisions of Section 20 of the Consumer Rights Act 2015.

https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product

[Tuvok]

When did you contat them? Was it within 30 days of buying it?

https://www.citizensadvice.org.uk/Global/Public/Campaigns/cra/ConsumerRightsSummary-GoodsF2F.pdf

https://www.citizensadvice.org.uk/Global/Public/Campaigns/cra/ConsumerRightsSummary-GoodsOL.pdf

[Tuvok]

Get a template letter from here

https://www.citizensadvice.org.uk/consumer/template-letters/letters/

[Everhelpful]

Reported on December 10 to Argos.

[Paigntonian]

Yes, as others have said, contact Argos and give it welly. You have an agreement under the Sale of Goods Act, that what you purchase is 'fit for purpose'.

[Tuvok]

Get back in touch with Argos.

Use the temolate letters - thats what they've been professionally/legally designed for.

[Tuvok]

Sale of Goods has been replaced with the Consumer Rights.

[Tuvok]

Remember to add in a line about how you contacted them within the timescale.

eg.

I previously contacted you on 10 December and was erroneously told to contact the manufacturer.

Under the Consumer Rights Act my contract is with yourselves and thus it is your responsibility not the manufacturers.


Or words to that effect.

[Buenchico]

^^^ Yup! The Sale of Goods Act ceased to have effect on 1 October 2015, when the Consumer Rights Act came into effect.

[gingejbee]

In these circumstances, I wouldn't have "contacted" Argos to give them the opportunity of this nonsense...I'd have taken it to my nearest store (with proof of purchase) and told them they had sold me a faulty TV and demanded a refund there and then.

[Maydup]

If it were me I might not be able to carry it to my car let alone my local store gingejbee.

[Maydup]

If it was delivered then continue as above and ask for it to be collected and refunded.

[Everhelpful]

Thank you all,will get back onto Argos tomorrow.

[Everhelpful]

Got in touch with Argos who say,because there is Sound there is no fault. Where do I go from here?(Picture has corrected itself).

[Unsureme]

Keep at them they are wrong.

[Everhelpful]

I certainly will.

[THECORBYLOON]

From their website,

"Returns

If you've changed your mind and need to return an item, we've extended our returns policy - any purchases made from 18 October 2020 can be returned up to 24 January 2021. Item(s) purchased before 18 October 2020, will still fall within our usual 30 days returns guarantee."

You're within the deadline so arrange for its collection or go to Argos with it.

[Everhelpful]

Thank you TCL,but they say no fault.