Cancel And Get Money Back

[fostertom]

If someone has signed up and paid in advance for a series of training modules, but part way through decides they don't like or don't want it, what are their rights to ask for money back? Do they have to prove fault, incompetence etc by the trainer, or other good reason, or do they have an automatic right e.g. for personal reason that's no fault of the trainer?

[bednobs]

It will depend on the suppliers t+c, however in general there is no right to change your mind about something and get a refund

[woofgang]

Here in the UK there is no automatic right of refund just because you don't like what you have bought and this applies to any goods or services. There may be a cooling off period where you can cancel the contract and return the item unused and some sellers offer a free trial time before they take your payment. Are you taking about in person training or online....because of course online training can be based anywhere in the world. If the training is in person and you can prove that the trainer is not competent then if you can't get satisfaction from the person, trading standards would be your way forward.

[fostertom]

Thanks for clear replies.
So, talking here on behalf of the training's organiser, does cancellation/refund have to be set out in T&Cs? If that's not done, or inadequately, would the situation default to "no automatic right of refund just because you don't like what you have bought" - or the opposite maybe?

[chelle7272]

Again it depends, for example rights to cancel can be different ig the service is online.
You should always include the right and how to cancel in the T&C's for your own protection.

Some info here:
https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations-ajWHC8m21cAk

[barry1010]

What country are you in?

[fostertom]

Thanks again - been away.
In UK.