I Have Problems With Amazon Who Won't Help Me

[wiltsman]

In June I purchased a tyre inflator from the Amazon website at a cost of £22.99.

Yesterday, I found the inflator no longer worked when I went to check my tyres.

I went back online to the Amazon website to inform them of my situation and managed to get this response from their online messaging assistant:

'Unfortunately, this seller has left the platform and can no longer receive messages' ... It did sympathetically add, 'Sorry for the inconvenience'.

➡➡➡  What can I do to get my money back?  ⬅⬅⬅

 

[Clementino]

The same situation happened with a friend and he received a full refund from Amazon (the seller turned out to be a scammer) 

[Clementino]

If an Amazon seller leaves the platform and a customer's item is defective, or damaged, Amazon's A-to-z Guarantee may cover the order.The A-to-z Guarantee applies to most orders placed with a Marketplace seller if the seller does not respond 

 

[wiltsman]

Thank you Clementine for the useful information. I'll see if I can contact a real person to help me.