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In answer to the above the item was a record that was described as uncut (a rare madonna picture disc) but was a cut picture disc (much cheaper). Am I right in saying therefore that Royal Mail will only refund 1p (the sale price) and will ignore the total cost �150.01? Also, having paid through PayPal (the dispute is now being investigated by PayPal) I am unlikely to recover anything? It would then seem that my only option is to sue through the Jersey small claims court (trying to find out if I can do this as a non resident). I would treat it as a holiday break so no problem being there but why would the claim be invalid if the item was broken? This would be a bad get out clause as he could have sent a broken record in the first place? Any advice or is what I have said above correct? Thx.