Is there a regulatory body for the mobile industry?

[PhilBy]

After an exchange of several e-mails concerning un-authorised payments being taken from my Bank account, T-Mobile when presented with the proof of said un-authorised payments have chosen to ignore my e-mails. I have sent the same e-mail several times now and still received no reply. (I'm deaf and can't phone them up)

Does anyone know if there is a regulatory body I can take my complaint to?

Many thanks.

[mccfluff]

http://www.ofcom.org.uk/complain/mobile/

good luck

[Oneeyedvic]

If you have had amounts taken from your bank which are unathorised, you can also get your money back form your bank (under the Direct Debit scheme)

[PhilBy]

Many thanks for the replies.

Just a quick follow up .............

On the ofcom site I found the following ...

"All companies must belong to an Alternative Dispute Resolution (ADR) scheme. The ADR scheme acts as an independent middleman between the company and the customer. If the company�s in the wrong, the ADR scheme can order the company to fix the problem and, if needed, pay compensation. "

I just sent off another copy of the e-mail they have been ignoring & at the top I requested the address of the Alternative Dispute Resolution scheme T-Mobile belonged to. This time they have replied withing 5 minutes saying a member of staff will look into my complaint & get back to me asap.

We are talking about �50 here ( 5 X �10 payments over 10 weeks) so I am certainly not going to let the matter drop.

Cheers again :)

[mccfluff]

Woo hoo congrats PhilBy, funny how they manage to respond so quick under these circumstance's isn't it!

[PhilBy]

Ain't it just mccfluff. !!

I only have a mobile so the wife can text me ultra important messages. Usually "Get the kettle on I'm nearly home" :)

[madman06]

nice 1 philby get the wife to phone them,my son is 4 now and hes deaf,if some 1 like t-mobile try anything like that i will do all i can to loose them custom (i,e) news papers,wucking fankers,you deserve a phone more than me good luck m8