Mobile phone terms/contract

[VannaB]

I went into an Orange store in July and upgraded my handset and my tariff for a new 18 month agreement. It has just been brought to my attention (following a dispute with the store who promised me various extras that never materialised) that they also wrote on the contract 'no 14 Day Return'.
My friend says there is always a cool-off period for all contracts and that she shouldn't have written this on mine. By writing this on my contract does this make it effectively void? Can I cancel my contract with them now if I point out this addition they wrote on? I did want to return the phone a few days afterwards but because of what she wrote I didn't think I could.

[kempie]

Your friend is wrong. It is generally more accurate to say that all contracts for the purchase of Goods or Services have no cooling off period except in certain cases, such as distance selling and unsolicited callers to your home.

A comprehensive list of the exceptions can be viewed here...

http://www.consumerdirect.gov.uk/your-rights/f s_c01.shtml

The 'various extras' you mention will form part of the contract between you and the shop, and failure to supply them would be a breach of that contract. However, if they were not part of the written contract it would be difficult for you to prove that their existence was a condition of the agreement you signed.

[chrisuk013]

personaly i would go into store and speak with the manager,If you get no joy there phone customer services and request to speak with a team leader.Failing that esc it to the CCL of the call centre,Am quite sure that this situation will get sorted out companies do not want you writting into head office because every letter they receive has a admin charge of around �65 per letter.They operate on a thing called F.O.R ( first opportunity resolution) they are scored on things like this and it affects the company as a whole